Website Policies

Privacy / HIPPA Statement


We respect the privacy of your Protected Health Information and are committed to maintaining our patients’ confidentiality. “Protected Health Information” means individually identifiable health information that we transmit or maintain in any form, including electronic or paper files. It does not include information in certain educational and employment records. This Notice applies to all your protected health information and records related to your medical care that our office has received or created. This Notice informs you about the possible uses and disclosures of your protected health information. It also describes your rights and our obligations regarding your protected health information.

We are required by law to:

  • maintain the privacy of your protected health information;
  • provide to you this detailed Notice of our legal duties and privacy practices relating to your protected health information;
  • abide by the terms of the Notice that are currently in effect; and
  • notify you in the event your protected health information is breached, consistent with applicable rules.


We may use and disclose your protected health information for purposes of treatment, payment and health care operations without your consent. We have described these uses and disclosures below and provide examples of the types of uses and disclosures we may make in each of these categories.

For Treatment. We will use and disclose your protected health information in providing you with treatment and services. LUCENT Surgical Solutions may disclose your protected health information to personnel who may be involved in your care, such as physicians, nurses, nurse aides, physical therapists, and clinical consultants. We also may disclose protected health information to individuals who will be involved in your care after you leave the office.

For Payment. We may use and disclose your protected health information so that we can bill and receive payment for the treatment and services you receive from LUCENT Surgical Solutions. For billing and payment purposes, we may disclose your protected health information to your healthcare facility, an insurance or managed care company, Medicare, Medicaid or another third-party payor. For example, we may contact Medicare or your health plan to confirm your coverage or to request prior approval for a proposed treatment or service.

For Health Care Operations. We may use and disclose your protected health information for LUCENT Surgical Solutions operations. These uses and disclosures are necessary to manage LUCENT Surgical Solutions and to monitor our quality of care. For example, we may use protected health information to evaluate our office’s services, including the performance of our staff.


Individuals Involved in Your Care. Unless you object, we may disclose your protected health information to a family member, relative, or close personal friend, including clergy, who is involved in your care.

Disaster Relief. We may disclose your protected health information to an organization assisting in a disaster relief effort.

As Authorized or Required By Law. We will disclose your protected health information when authorized or required by federal, state or local law to do so.

Public Health Activities. We may disclose your protected health information for public health activities. These activities may include, for example

  • reporting to a public health or other government authority for preventing or controlling disease, injury or disability, or reporting child abuse or neglect;
  • reporting to the federal Food and Drug Administration (“FDA”) concerning adverse events or problems with products for tracking products in certain circumstances, to enable product recalls or to comply with other FDA requirements;
  • to notify a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; or
    for certain purposes involving workplace illness or injuries.
  • Reporting Victims of Abuse, Neglect or Domestic Violence. If we believe that you have been a victim of abuse, neglect or domestic violence, we may use and disclose your protected health information to notify a government authority if required or authorized by law, or if you agree to the report.

Health Oversight Activities. We may disclose your protected health information to a health oversight agency for oversight activities authorized by law. These may include, for example, audits, investigations, inspections and licensure actions or other legal proceedings. These activities are necessary for government oversight of the health care system, government payment or regulatory programs, and compliance with civil rights laws.

Judicial and Administrative Proceedings. We may disclose your protected health information in response to a court or administrative order. We also may disclose information in response to a subpoena, discovery request, or other lawful process.

Law Enforcement. We may disclose your protected health information for certain law enforcement purposes, including

  • as required by law to comply with certain reporting requirements;
  • to comply with a court order, court-ordered warrant, and/or under certain circumstances, a subpoena, summons, investigative demand or similar legal process;
  • to identify or locate a suspect, fugitive, material witness, or missing person;
  • when information is requested about the victim of a crime if the individual agrees or under other limited circumstances;
  • to report information about a suspicious death;
  • to provide information about criminal conduct occurring at our office;
  • to report information in emergency circumstances about a crime; or where necessary to identify or apprehend an individual in relation to a violent crime or an escape from lawful custody.

Research. We may allow protected health information of patients from our own office to be used or disclosed for research purposes provided that the researcher adheres to certain privacy protections. Your protected health information may be used for research purposes only if the privacy aspects of the research have been reviewed and approved by a special Privacy Board or Institutional Review Board, if the researcher is collecting information in preparing a research proposal, if the research occurs after your death, or if you authorize the use or disclosure.

Coroners, Medical Examiners, Funeral Directors & Organ Procurement Organizations. We may release your protected health information to a coroner, medical examiner, funeral director or, if you are an organ donor, to an organization involved in the donation of organs and tissue.

To Avert a Serious Threat to Health or Safety. We may use and disclose your protected health information when necessary to prevent a serious threat to your health or safety or the health or safety of the public or another person. However, any disclosure would be made only to someone able to help prevent the threat.

Military and Veterans. If you are a member of the armed forces, we may use and disclose your protected health information as required by military command authorities. We may also use and disclose protected health information about foreign military personnel as required by the appropriate foreign military authority.

Workers’ Compensation. We may use or disclose your protected health information to comply with laws relating to workers’ compensation or similar programs.

National Security and Intelligence Activities: Protective Services for the President and Others. We may disclose protected health information to authorized federal Officers conducting national security and intelligence activities or as needed to provide protection to the President of the United States, certain other persons or foreign heads of states or to conduct certain special investigations.

Marketing and Your Rights to “Opt Out” of Receiving Further Communications. We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives, or other health-related benefits, drugs, goods and services that may be of interest to you. We may also use and disclose your protected health information for other marketing activities. For example, your name and address may be used to send you a newsletter about the services we offer or to send you information about products or services that we believe may be beneficial to you. If LUCENT Surgical Solutions wants to enter into a relationship with another person or business that will result in LUCENT Surgical Solutions receiving financial remuneration, LUCENT Surgical Solutions will obtain a specific written authorization from you or your personal representative before using or disclosing protected health information for such marketing purposes. We will not sell your PHI in the course of our business without your written permission.

Patient Engagement. LUCENT Surgical Solutions may use or disclose your protected health information, as necessary, to communicate with you directly, following your procedure.

Business Associates and Subcontractors. We may disclose your protected health information to a business associate or subcontractor who needs the information to perform services for our office. We require that our business associates and subcontractors be committed to preserving the confidentially of your protected health information disclosed to them. We require all of our business associates to have an agreement with us in which they promise to use your protected health information only for permitted uses and disclosures. We also require our business associates to have the same type of agreement with all of their subcontractors.

Inmates. If you are under the custody of a law enforcement Officer or a correctional institution, we may disclose your protected health information to the institution or Officer.

Appointment Reminders. We may use or disclose protected health information to remind you about appointments. If you have a voicemail and can receive text messages, we may leave the reminder in a message.

Treatment Alternatives. We may use or disclose protected health information to inform you about treatment alternatives that may be of interest to you.

Health-Related Benefits and Services. We may use or disclose protected health information to inform you about health-related benefits and services that may be of interest to you.


We will use and disclose your protected health information (other than as described in this Notice or required by law) only with your written Authorization. You may revoke your Authorization to use or disclose protected health information in writing, at any time. If you revoke your Authorization, we will no longer use or disclose your protected health information for the purposes covered by the Authorization, except where we have already relied on the Authorization.


You have the following rights regarding your protected health information at LUCENT Surgical Solutions:

Right to Request Restrictions. You have the right to request restrictions on our use or disclosure of your protected health information for treatment, payment or health care operations. We must comply with your request not to disclose protected health information if (1) the reason we would disclose the protected health information is to obtain payment or for operational purposes (and not for treatment purposes), and (2) the protected health information pertains solely to health care services that you, or someone on your behalf, as paid for out of pocket, in full. You also have the right to restrict the protected health information we disclose about you to a family member, friend or other person who is involved in your care or the payment for your care. LUCENT Surgical Solutions may terminate a restriction we have previously agreed to, except when you pay in full, if we provide notice to you that we are doing so.

Right of Access to Protected Health Information. You have the right to inspect and obtain a copy of your medical or billing records or other written information that may be used to make decisions about your care, subject to some limited exceptions. If we maintain an electronic health record for you, then your right includes, at your option, access to the information in electronic format provided to you directly, or to an individual whom you clearly, conspicuously and specifically designate. You also have a right to receive information in a form and format that you request, if it is readily producible in that for and format; or, if not, in a readable electronic form and format as mutually agreed by you and LUCENT Surgical Solutions. Upon request, we will make the records available for inspection within ten days. If you request copies, we may charge a reasonable fee for our costs in copying and mailing your requested information. For information provided to you in electronic format, we may charge a fee that is no greater than the cost of labor in responding to your request.

We may deny your request to inspect or receive copies in certain limited circumstances. If you are denied access to protected health information, in some cases you will have a right to request a review of the denial. This review would be performed by a licensed health care professional designated by LUCENT Surgical Solutions who did not participate in the initial decision to deny access.

Right to Send Protected Health Information to a Third Party. You have a right to have your protected health information sent directly to a third part, such as another individual or health care provider. To help us accomplish this, you must sign a written request that clearly identifies the third party and the address to which the information is to be sent.

Right to Request Amendment. You have the right to request LUCENT Surgical Solutions to amend any protected health information maintained by the office if you believe it is inaccurate or incomplete for as long as the information is kept by or for LUCENT Surgical Solutions. You must make your request in writing and must state the reason for the requested amendment.

We may deny your request for amendment if:

  • the information was not created by LUCENT Surgical Solutions;
  • the originator of the information is no longer available to act on your request;
  • the information is not part of the protected health information maintained by or for LUCENT Surgical Solutions;
  • the information is not part of the information to which you have a right of access; or
  • the information is already accurate and complete, as determined by LUCENT Surgical Solutions.

If we deny your request for amendment, we will give you a written denial including the reasons for the denial and the right to submit a written statement disagreeing with the denial.

Right to an Accounting of Disclosures. You have the right to request an “accounting” of our disclosures of your protected health information. This is a listing of certain disclosures of your protected health information made by LUCENT Surgical Solutions or by others on our behalf, but does not include disclosures for treatment, payment and health care operations or certain other exceptions.

To request an accounting of disclosures, you must submit a request in writing, stating a time period beginning after April 14, 2003 that is within six years from the date of your request. An accounting will include, if requested:

  • the disclosure date;
  • the name of the person or entity that received the information and address, if known;
  • a brief description of the information disclosed;
  • a brief statement of the purpose of the disclosure or a copy of the authorization or request; or
  • certain summary information concerning multiple similar disclosures.

The first accounting provided within any twelve-month period will be free; for further requests within the same twelve-month period, we may charge you our costs.

Right to a Paper Copy of This Notice. You have the right to obtain a paper copy of this Notice, even if you have agreed to receive this Notice electronically. You may request a copy of this Notice at any time.

Right to Request Confidential Communications. You have the right to request that we communicate with you concerning protected health matters in a certain manner or at a certain location. For example, you can request that we contact you only at a certain phone number or by e-mail. We will accommodate your reasonable requests.

Your Rights of Notification In the Event of a Breach. A breach is the unauthorized acquisition, access, use, or disclosure of unsecured protected health information which compromises the security or privacy of the protected health information, as defined by federal law. Protected health information is “unsecured” if it can be used, read or deciphered by an unauthorized person. If a breach happens, we will conduct a thorough risk assessment of the probability that protected health information has been compromised. We will presume that there has been a breach of your protected health information unless our risk assessment demonstrates that there is a low probability that your information has been compromised.

There are three exceptions to this rule, where:

  • in good faith, a member of our workforce unintentionally acquired, accessed, used or disclosed the information under the authority of LUCENT Surgical Solutions or its business associate of subcontractor;
  • an authorized person at LUCENT Surgical Solutions or its business associate or subcontractor inadvertently discloses the information to another similarly situated individual at the business associate or subcontractor; or
  • the unauthorized person would not reasonably be able to retain the information.

The exceptions do not apply if the information received as a result of a disclosure is further acquired, accessed, used or disclosed without authorization by any person.

LUCENT Surgical Solutions will notify or arrange to notify you if we believe your protected health information was accessed, acquired, or disclosed as a result of the breach. You have a right to be notified without delay, and in no case later than 60 calendar days after the breach is discovered. The notice will include a brief description of:

  • what happened;
  • the types of information that were involved (such as name, Social Security number, date of birth, home address, account number, diagnosis, disability code, or other information);
  • steps you should take to protect yourself from potential harm;
  • what we are doing to investigate the breach, mitigate harm to you, and protect against any further breaches; and contact information for you to ask questions or learn additional information.


If you believe that your privacy rights have been violated, you may file a complaint in writing with our office addressed to:

Privacy Officer, 28243 Beck Road, Suite B12, Wixom, Michigan 48393, or U.S. Department of Health and Human Services, Office of Civil Rights, 200 Independence Avenue, S.W., Washington, D.C. 20201, calling (877) 620-6060, or visiting We will not retaliate against you for filing a complaint in good faith.


We will promptly revise this Notice whenever there is a material change to the uses or disclosures, your individual rights, our legal duties, or other privacy practices stated in this Notice. We reserve the right to change this Notice and to make the revised or new Notice provisions effective for all protected health information already received and maintained by LUCENT Surgical Solutions as well as for all protected health information we receive in the future. We will make the notice available to you on request on or after the effective date of the revision. We will post the notice in a clear and prominent location at the office and have copies available at the office for individuals who request to take a copy with them.


If you have any questions about this Notice or would like further information concerning your privacy rights, please contact Privacy Officer at (877) 620-6060.

Terms of Use

By accessing information on our website,, or materials on our website,, you acknowledge certain of our intellectual property rights and agree, without limitation or qualification, to be bound by the following terms and conditions that supersede any other agreement between you and LUCENT Surgical Solutions covering this LUCENT Surgical Solutions website or the contents of the website. We reserve the right to change these Terms of Use from time to time at our discretion and without notice and such changes shall become effective when posted on the website. The product information provided on our website is intended for residents of the United States.


Limited License

All contents on our website,, including, but not limited to, pictures, illustrations, designs, icons, text, audio clips, and video clips (collectively, the “Site Content”) and all intellectual property rights therein, are owned, controlled, or licensed by LUCENT Surgical Solutions its affiliates or partners or other individuals or organizations and are protected by copyright laws. We authorize you to view and make a reasonable number of copies of materials made available by us on the public portions of our website provided that such material is used solely for non-commercial, personal and informational purposes. You may not publicly distribute information or materials made available on the website and no use of the website or the information therein is authorized other than the use expressly described in these Terms of Use. Any copies of material on the website that you make shall retain all copyright and other proprietary notices in the same form and manner as on the original. Except as specified above, nothing contained in this website shall be construed as conferring by implication, estoppel or otherwise, any license or right under any copyright, patent, trademark or other intellectual property right of LUCENT Surgical Solutions or any third party. No other use of the information is authorized without the express written permission of LUCENT Surgical Solutions or the copyright owner. All other rights reserved.

User-Provided Ideas

LUCENT Surgical Solutions does not accept or consider unsolicited ideas submitted through or in connection with the website, Notwithstanding the foregoing, you agree that any feedback, information, suggestions, ideas or materials (e.g., text, photographs, caricatures, illustrations, designs, icons, articles, audio clips, and video clips, etc.) you submit through or in connection with this website (each, an “idea”) will not be subject to any use or disclosure restrictions and will be considered non-confidential by us. By providing ideas to us you agree that we shall have, at no charge, a non-exclusive, transferable, royalty-free, perpetual, irrevocable, worldwide right and license to reproduce distribute, display, perform and create derivative works of such ideas and to use, make, offer for sale, sell and import products containing or based on such ideas. We shall be free to use and disseminate such ideas on an unrestricted basis for any purpose. In addition, we do not control ideas posted or otherwise transmitted via this website by others and we do not guarantee the accuracy, integrity, or quality of such ideas. Any communications you send to this website or otherwise to LUCENT Surgical Solutions by electronic mail, with the exception of personally identifiable information as defined in the Privacy / HIPPA Statement, shall be deemed to be non-confidential.


Our policies concerning the use of your personal information are set forth in the Privacy / HIPPA Statement on this website,, and incorporated by reference herein. By using this website or the services provided by or through this website (“services”), you agree to waive and release LUCENT Surgical Solutions from any claim or liability in connection with the collection, use, or disclosure of information consistent with the Privacy / HIPPA Statement.

Medical Advice

The site content on is provided for informational purposes only and should not be construed as medical, legal, financial, investment, or other professional advice or opinion. We do not offer personalized medical advice or patient-specific treatment advice. Only your doctor or other healthcare professional can determine if a product described on this website is appropriate for you. Use of this website is not a substitute for a call or visit to, or consultation with, your physician or a healthcare professional. You should not rely on this website or any other service offered by or through this website for medical diagnosis or treatment. YOU SHOULD NEVER DISREGARD OR DELAY SEEKING MEDICAL ADVICE BECAUSE OF SOMETHING THAT YOU HAVE SEEN OR HEARD ON THIS WEBSITE. PLEASE CONSULT WITH YOUR DOCTOR, OR OTHER QUALIFIED HEALTHCARE PROFESSIONAL, BEFORE USING ANY PRODUCT DISCUSSED ON THIS WEBSITE.


The site content on is for your general education only and is not intended to provide advice or guidance or to be used for any commercial purpose. The Site Content may be out of date or include omissions or other errors. In particular, we may not update our website on a daily or other regular basis. We may update or otherwise change the Site Content at any time without notice. The identification or description of products or services of LUCENT Surgical Solutions or third parties on the website is for informational purposes only and does not constitute a representation, warranty, guarantee, endorsement or recommendation of such products and services. All Site Content is provided “AS IS” and “AS AVAILABLE” without warranty of any kind. To the maximum extent permitted by law, LUCENT Surgical Solutions and its affiliates and partners disclaim all warranties, express or implied, regarding the website and the Site Content therein, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third party rights.

We make no warranty that this website will meet your requirements; that this website will be uninterrupted, timely, secure, or error-free; that messages or requests will be delivered; that defects will be corrected; or that this website is free of viruses or other harmful components. We make no warranty regarding any goods or services purchased or obtained through this website or any transactions entered into through this website. You assume the entire risk as to the results and performance of this website and any goods or services purchased therefrom.

Limitation of Liability

LUCENT Surgical Solutions its directors, officers, employees, affiliates, agents, representatives, consultants and business partners shall not be liable for any direct, indirect, special, punitive, consequential or incidental damages (including without limitation those arising from lost profits, lost data or business interruption) arising from or related to use, inability to use, or the result of use of or the materials, information or hyperlinks contained therein, or on any other hyperlinked website, whether based on warranty, contract, tort or any other legal theory, even if LUCENT Surgical Solutions its directors, officers, employees, affiliates, agents, representatives, consultants or business partners have been expressly advised of the possibility of such damages. You agree to hold LUCENT Surgical Solutions, its directors, officers, employees, affiliates, agents, representatives, consultants and business partners harmless from and against any claims or actions based upon or related to the use of our website or any hyperlinked website or based on any reliance upon the information contained therein. Applicable law may not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.

Use of this Website

You agree not to do any of the following while visiting or using this website or any services provided by or through this website:

  • Impersonate or misrepresent your affiliation with any person or entity;
  • Except as expressly permitted by the rules of this website, post or transmit any unsolicited advertising, promotional materials, junk mail, spam, or any other form of solicitation on this website or through the services;
  • Post or transmit any information or material that is defamatory, offensive, indecent, obscene, or unlawful;
  • Post or transmit any information or software which contains a virus, trojan horse, worm or other harmful components;
  • Violate any applicable law or regulation, including without limitation any local, state, provincial, national or international law, any export control laws, or any regulations promulgated by any state or federal authority;
  • Access or use password protected, secure or non-public areas of this website without authorization; or
  • Frame, repackage, or otherwise re-distribute any portion of this website.

LUCENT Surgical Solutions may, at its sole discretion, take any action we deem necessary, including, but not limited to, termination of access to this website, if we believe a user’s conduct or content fails to conform to the terms and conditions provided in these Terms of Use or may create liability for LUCENT Surgical Solutions, its affiliates, partners, suppliers or other users. LUCENT Surgical Solutions will not be liable to you or any third party as a result of such termination and modification. The terms and conditions provided in the Terms of Use will survive any such termination and modification.

Hyperlinks may contain hyperlinks to websites owned or controlled by parties other than LUCENT Surgical Solutions. Access to any such website is at your own risk and we are not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on such websites and we do not make any representations or warranties about them. Third party linked websites and their contents should not be attributed to LUCENT Surgical Solutions in any manner. We provide these hyperlinks merely as a convenience and the inclusion of such hyperlinks does not imply an endorsement of any product, service, individual, or entity.

Governing Law and Jurisdiction

We reserve our right to any remedy available at law or equity in the event of your breach of these Terms of Use. All matters arising from or related to these Terms of Use and your access to, or use of, the website shall be governed by U.S. federal law. You agree that you will bring any legal action or proceeding arising from or relating to your access to, or use of, the website exclusively in a state court in Oakland County, Michigan or in the US district court for the Eastern District of Michigan. You agree to submit to the jurisdiction of, and agree that venue is proper in, such courts in any such legal action or proceeding.


Any rights not expressly granted in our website are reserved to us. If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Trademark Information

LUCENT Surgical Solutions® is a registered trademark. Any use of “LUCENT Surgical Solutions” except as permitted herein is prohibited and may be in violation of trademark law and other laws. All trademarks, logos, trade names, trade dress, service marks and products of LUCENT Surgical Solutions (“Marks”) displayed on our website are the property of LUCENT Surgical Solutions. or third parties, are protected in the United States and internationally and may not be used for advertising or publicity purposes, or to indicate any affiliation with or endorsement by LUCENT Surgical Solutions. These Marks may not be used in whole or in part without the prior written permission of such owners.

This Website is for US Audiences Only

Access to and use of this website is subject to the above Terms of Use. This website was developed and is maintained by LUCENT Surgical Solutions. This information is intended only for residents of the United States.

Accessibility Statement

LUCENT Surgical Solutions strives to ensure individuals with disabilities can successfully gather information from our website,

Actions Taken on

LUCENT Surgical Solutions is actively taking a variety of steps and devoting resources to further enhance the accessibility of makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. This software allows to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1). The accessibility widget can be enabled by clicking the accessibility icon that appears on the bottom left corner of all website pages.

In addition, uses the Divi Accessibility WordPress Plugin that further improves accessibility in accordance with WCAG 2.1 guidelines, such as:

  • Adding appropriate ARIA attributes
  • Improved keyboard navigation in menus
  • Makes modules such as toggle & accordion focusable and keyboard interactive
  • Adds a visual outline to focusable elements for keyboard-only navigation
  • Ability to change the keyboard-only outline color
  • Hide icons from screen readers which can affect the reading of text

LUCENT Surgical Solutions also strives to implement the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) as its web accessibility standard. will be tested on a periodic basis using assistive technology such as screen readers and screen magnifiers, and will be tested by users with disabilities who use these technologies.

Accessibility Disclaimer

LUCENT Surgical Solutions continues its efforts to improve the accessibility of in the belief that we should provide seamless, accessible and unhindered use of our digital platforms for those with disabilities.

Despite our efforts to make all pages and content on fully accessible, some content may not be fully adapted to the strictest accessibility standards at this time. This may be a result of not having found or identified the most appropriate technological solution.

If you are experiencing difficulty with any content on and require assistance, please reach out to our main office by calling (877) 620-6060 Monday-Friday, 8 am to 5 pm EST or by submitting your comments here or in writing by sending a letter to:

LUCENT Surgical Services
28243 Beck Road
Suite B12
Wixom, Michigan 48393