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What does LUCENT Surgical Solutions do?

LUCENT Surgical Services is a leading provider of Surgical Services, DME Services and Healthcare Products Distribution. We are dedicated to providing clinical excellence, exceptional products and industry-leading service to our patients and customers throughout the entire patient journey.

Please contact us or call (877) 620-6060 for additional information.

Where are you located?

LUCENT Surgical Solutions has a state-of-the-art service center located at 28243 Beck Road, Suite B12, Wixom, Michigan.

Please contact us or call (877) 620-6060 for additional information.

What is Durable Medical Equipment (DME)?

Durable medical equipment is any medical equipment used in the home to aid in a better quality of life. DME is used to provide additional support and care to patients outside of the hospital environment and is designed to support both temporary and permanent conditions. Although the term ‘durable’ is used, it can also cover disposable, non-durable items that are used in everyday, essential home healthcare.

LUCENT Surgical Solutions is a full-service DME product and service provider. Visit our DME Services page for more information.

Please contact us or call (877) 620-6060 if you have additional questions.

What types of surgical equipment do you provide?

LUCENT Surgical Solutions is a full-service surgical product and service provider. Visit our Surgical Services page for details.

Please contact us or call (877) 620-6060 if you have additional questions.

Who qualifies for a DME or Surgical products or services?

An order or prescription from a patient’s healthcare provider, physician’s assistant, or certified nurse practitioner is usually needed. LUCENT Surgical Solutions has trained specialists that will submit a request for authorization to Medicaid, Medicare, or private insurance to help pay for the appropriate products and services.

LUCENT Surgical Solutions is a full-service DME product and service provider. Visit our Services section for more information.

Please contact us or call (877) 620-6060 if you have additional questions.

Who pays for DME or Surgical items?

LUCENT Surgical Solutions will send a bill to Medicare or the appropriate insurance provider. If the patient qualifies for Medicaid, LUCENT SURGICAL SOLUTIONS will send a bill to Medicaid. Medicaid pays for a large number of necessary medical items.

Please contact us or call (877) 620-6060 if you have additional questions.

Do I need a referral from my doctor for your products or services?

Yes, for most items you will need a detailed prescription from the patient’s healthcare provider, physician’s assistant, or certified nurse practitioner. This allows us to provide the exact medical equipment and supplies necessary and to bill the appropriate insurance carrier for the products and services.

Please contact us or call (877) 620-6060 if you have additional questions.

I am a Medicare or Medicaid recipient. Do you work with these providers?

Absolutely! LUCENT Surgical Solutions are an “accredited” DME provider and work with Medicaid and Medicare as LUCENT Surgical Solutions as many other secondary insurance providers.

Please contact us or call (877) 620-6060 if you have additional questions.

What are my eligibility requirements if I have Medicare or Medicaid?

Eligibility is specific to the equipment or supplies that you need.

Contact us or call (877) 620-6060 and one of the trained representatives at LUCENT Surgical Solutions will be happy to discuss these eligibility requirements.

Do you deliver DME or Surgical Products?

Yes, LUCENT Surgical Solutions deliver many of our products. We will give you a date and window of time when LUCENT Surgical Solutions will make the delivery.

Please contact us or call (877) 620-6060 if you have additional questions.

Can you fix my broken product?

LUCENT Surgical Solutions has a state-of-the-art service center located in Wixom, MI. Please call our service department today at (877) 620-6060 to see if LUCENT Surgical Solutions can help.

Please understand that some of the items that come in for service cannot be fixed immediately because parts have to be ordered. Diagnostic products like blood pressure monitors need to be sent to the manufacturer for repair.

I need further instruction in the operation of my medical equipment. Do you provide this?

Yes, our trained specialists are available 24-hours a day, 7 days week, 365 days a year for any emergency service. Please call (877) 620-6060 if you have any questions.

My equipment is not functioning properly. What should I do?

Our on-call service personnel are available 24-hours a day, every day of the year. Please call (877) 620-6060 if you have any questions.

I have questions about billing for my medical equipment and supplies. Who should I contact?

Call (877) 620-6060 anytime during our normal business hours (M-F, 8:00 am to 5 pm) to speak to a billing specialist. If you call outside of our business hours, please leave a message and will return your call ASAP or on the next business day.